Help Desk White Papers / Articles
eHelp Desk is compiling a library filled with informative papers, articles, and reader tips pertaining to help desks and customer support management. If you are looking for more information about help desk software / automation tools, and management or motivation tips to benefit your call-taking department, check out the eHelp Desk Resource library. We welcome input from help desk and other professionals who are willing to share experiences and information with other readers. You may submit your articles or tips to our editors for consideration. Please send the eHelp Desk staff an email with your white paper, article or tip at editor@e-help-desk.com .
Series 101 - Information About Automation and Help Desk Software
Learn the basics of how, what, and why your customer support center should be automated.
Series 200 - Help Desk Tools
Having the right tools can mean the difference between good customer service and great customer service. Learn about other tools, like computer auditing software, that can help make a successful customer service center.
Series 300 - Help Desk Services
Series 400 - Help Desk Issues
Series 500 - ITIL for the Support Industry
Books for the Help Desk Industry from Amazon.com
HomeHelp Desk SoftwareHelp Desk Resources
Help Desk DocumentsHelp Desk EventsHelp Desk GlossaryContactSite MapNEW! eHelpDesk Blog
